Refund Policy
Not yet published. The trading entity and ABN below are placeholders and must be completed before this storefront takes orders.
This policy applies to documents sold by [REGISTERED ENTITY NAME] (ABN [ABN]) through instantswms.com.au.
Your rights under the Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Our documents come with guarantees that cannot be excluded. Where a document fails to meet a consumer guarantee, you are entitled to a remedy, and this policy sits on top of those rights rather than in place of them.
Digital delivery and change of mind
Our documents are digital files delivered immediately after payment. Because the file is supplied and downloadable straight away, we do not offer refunds for change of mind once the document has been delivered. Please check the activity and the state you have selected before you pay.
When we will refund or replace
We will provide a replacement document or a full refund where:
- the document you received is not the one you paid for;
- the document was issued for the wrong state or jurisdiction;
- the file is corrupted, incomplete, or will not open;
- the download link failed and we were unable to restore it; or
- the document is otherwise not as described on this site.
Email info@instantswms.com.au with your order reference and a description of the problem. We aim to respond within two business days. Where a refund is due it is returned to the card used at checkout.
What our documents are, and are not
A Safe Work Method Statement supplied by us is a template prepared for a described activity and jurisdiction. It is not a site-specific document until you complete it. You are responsible for reviewing it against the actual conditions, plant, substances and people on your job, and for consulting your workers as the WHS legislation requires. We do not refund on the basis that a document was rejected by a principal contractor after you have edited it, or that it did not cover site conditions you did not tell us about.
We do not provide legal advice, and the documents are not a substitute for it.